GOC News

Hi everyone,

There will be a brief outage of the VDT support system on Thursday, July 22nd beginning at 5:30pm (Central US Timezone). It should last about 30 minutes.

During this time:

* email to vdt-support@opensciencegrid.org will be delayed (But should not be lost.)
* web access to our tickets on crt.cs.wisc.edu will be unavailable

We apologize for any inconvenience.

The GOC will upgrade the following services beginning at Tuesday, July 27th, 2010 at 14:00 UTC. The GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered.

Host relocation at Indianapolis site

GOC staff will be relocating the servers at the Indianapolis site to another rack and installing additional equipment. The following services will be down during the relocation:
OIM
OSG TWiki

The following services will be redirected to Bloomington and will remain up, although there may be a temporary decrease in performance during the maintenance:
CEMon/BDII
GOC backend database cluster
GOC RSV client (monitors various GOC services)
GOC Ticket
MyOSG
MyOSG consolidater for RSV data
Software Cache/CA Certificate Repository

OIM 2.22 (https://oim.grid.iu.edu)

ITB version is now available for testing at https://oim-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:
Added link to OSG homepage on OSG header logo.
Fixed a broken link on the home page.


MyOSG 1.23 (https://myosg.grid.iu.edu)

ITB version is now available for testing at https://myosg-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

RSV Status Map / Changed the tooltip displayed for each status icon to site names
RSV Status Map / Fixed typo on RSV Status Map legent [MYOSG-72]
RSV Status Map / Adjusted z-index so that site selector won't get overwrapped by sub menu
RSV Status Map / Made warning icon displayed below critical
Resource Group / Status History / Fixed the lazy-loading of the graphs. Tested on FF and IE8
[MYOSG-57]
Resource Group / GIP Validation Status / Updated controller & views reflecting upgrade to GIP Validator.
Misc / Status Overview / Fixed a bug on resource group status calculation logic.
Misc / Status Overview / Various bug fixes and updated CA distribution and other services to use newly created OIM Resource Groups instead of showing "UNKNOWN" [MYOSG-60]
Updated application error page to show exception summary
Misc / Added a few check for missing parameter (for more user friendly error message)
Added a link to OSG homepage from OSG logo
Updated application banner to be more conspicuous.
Home Page / Updated full_header so that images under menu will be loaded after everything else is loaded on the page


GOC Ticket 1.23 (https://ticket.grid.iu.edu)

ITB version is now available for testing at https://ticket-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

Added capability to show application banner like myosg
Added Gratia form. Updated assignment rule for ReSS & BDII & GOC Services forms based on Arvind's departure.
Updated menu page so that it can display different set of menu based on application ID (for /goc /itb, /storage) [GOCTICKET-63]
Implemented ticket viewer auto-refresh feature [GOCTICKET-51]
Added a checkbox where it allows user to close the window when it's successfully submitted a ticket update (default - off) [GOCTICKET-52]
Added link to OSG homepage from OSG logo
Various minor bug fixes & cosmetic changes


OSG Display 1.0.6 (http://display.grid.iu.edu)

ITB version is now available for testing at http://display-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

Added link to a PDF file titled "Gratia Buffering Points" [DISPLAY-4]
Added various new tabs and controller for Graph periods.
Updated side content with new set of data
Added Google Analytics tracker
GOC Ticket Synchronizer 1.9

Release Notes:
GGUS Accesser / Added "Diary of Steps" field used when user update a ticket via Email to the list of fields which will be used to construct ticket history.

Today, shortly before 3pm EDT, the GOC experienced an intermittent outage that affected our services. That outage has been resolved.

This intermittent outage caused connectivity issues and included, but wasn't limited to, the following services:

* GOCTicket
* MyOSG
* OIM
* VOMS
* TWiki

System administrators restored service at approximately 6:45pm EDT and are currently monitoring services to insure that they are fully functional.

Let us know if you see any outstanding issues with these services after the outage.

Today, shortly before 3pm EDT, the GOC began experiencing an intermittent service outage that is affecting our services.

This intermittent outage is causing connectivity issues and included, but isn't limited to, the following services:

* GOCTicket
* MyOSG
* OIM
* VOMS
* TWiki

No time estimate is available, but system engineers are currently investigating and we will provide another update when service is restored.

At 10:40 CDT (11:40 EDT, 15:40 UTC) on 2010/07/15, the status of the Gratia upgrades was as follows:

The OSG-PROD service completed its table upgrade at 18:24 CDT 2010/07/14 (19:24 EDT, 23:24 UTC) and started receiving data shortly thereafter.
At 19:08 CDT (20:08 EDT, 00:08 UTC on 2010/07/15) the reporting DB IP was switched over to the collector DB, meaning that the reporting, "snapped forward" in time and continues to catch up as data come in from remote probes. As of this time, the downtime for all services except OSG-TRANSFER is considered complete.

At 21:51 CDT (22:51 EDT, 02:51 UTC on 2010/07/15) the OSG-TRANSFER table upgrade was completed. The service had to be restarted due to a possible timed out connection, meaning that there is a small possibility that some older probes, "froze" and may have to be restarted. As of this time however, the downtime for OSG-TRANSFER is considered complete.

At 10:13 CDT on 2010/07/15 (11:13 EDT, 15:13 UTC) the reporting DB was observed to have caught up to the collector DB and the IP was switched back and backups enabled. Reporter URLs are now pulling their data from the reporting DB.
At this time, the Gratia upgrade is complete and no more disruptions are anticipated.

If anyone believes their probe has become stuck (this should be only a rare occurrence), they should check for processes with "gratia" in the command string (ps auwwx | grep gratia) and kill any that were started yesterday. All probes except dCache-transfer will recover automatically; dCache-transfer probe should be restarted using:

service gratia-dcache-transfer stop
service gratia-dcache-transfer start

A little after 15:00 CDT (16:00 EDT, 20:00 UTC), the status of the gratia upgrades was as follows:

1) The legacy redirector service was deactivated at 09:00 CDT (10:00 EDT, 14:00 UTC) as previously announced.

2) OSG-DAILY and OSG-ITB services have been upgraded successfully and are receiving incoming probe data.

3) Based on a very rough estimate of progress (the relative sizes of the upgrading table file and its temporary counterpart on disk), OSG-PROD is expected to come online around 18:30 CDT (19:30 EDT, 23:30 UTC) this evening.

4) At the time OSG-PROD comes back online, we will swap the reporting-DB IP over to the collector DB and the reporting will start to catch up. Meanwhile the upgrades will be replicated to the reporting DB. All service downtimes except OSG-TRANSFER will be considered complete at this time.

5)OSG-TRANSFER is expected to complete by the same token around or before 23:30 CDT (00:30 EDT, 04:30 UTC), at which time it will quietly start receiving data without human intervention.

6)The reporting-DB IP will be switched back to the reporting DB at such time as the replication has caught up, which is likely to be a day or two from now. This will be transparent and will not affect user-visible service.

One particular note: please do not try to kill / restart probes until such time as that service has been marked available in OIM: A hang is expected until that time.

All FNAL-based Gratia services will be down on 2010/07/14 for OS and service
upgrades. In addition, the previously announced decommissioning of the legacy
redirector service will also take place at this time.

Gratia release notes for v1.06.16:

* Principal improvement is to the housekeeping feature: this is expected to greatly reduce and hopefully eliminate the instances of significant data lag in reporting.

Outage details:

* At about 09:00 CDT (14:00 UTC), incoming data to the GRATIA-OSG-PROD, GRATIA-OSG-ITB, GRATIA-OSG-TRANSFER and GRATIA-OSG-DAILY services will be stopped in such a way as to hopefully eliminate the possibility of probes becoming "stuck" as has happened in the past (note: probe release currently in VDT test cycle will eliminate this completely).

* There will be one data-collection outage of about 20 minutes, with a shorter
outage in reporting as services are shuffled between highly-available servers and the reporting services are upgraded.

* There will be another outage in data collection of much longer duration as
collector services are upgraded. Because a DB schema upgrade is involved, this could be several hours in duration. During this period, reporting services will be available but data will of course be stale.

* When all collectors upgrades are complete, data collection will resume. This is not expected to be later than 16:00 CDT (21:00 UTC), but given the uncertainty in the time required to upgrade each schema service may be resumed in actuality some time earlier or later than this estimate. In any event, the MyOSG downtime page will have the latest details.

* During any data collection outage, data are retained on probes and re-sent when collector service resumes.

* At some point during this period, the legacy redirector service which has up to now redirected probe data sent to obsolete addresses and port numbers, will be deactivated. The upcoming demise of this service has been announced previously.

All FNAL-based Gratia services will be down on 2010/07/14 for OS and service
upgrades. In addition, the previously announced decommissioning of the legacy
redirector service will also take place at this time.

Gratia release notes for v1.06.16:

* Principal improvement is to the housekeeping feature: this is expected to greatly reduce and hopefully eliminate the instances of significant data lag in reporting.

Outage details:

* At about 9am, incoming data to the GRATIA-OSG-PROD, GRATIA-OSG-ITB, GRATIA-OSG-TRANSFER and GRATIA-OSG-DAILY services will be stopped in such a way as to hopefully eliminate the possibility of probes becoming "stuck" as has happened in the past (note: probe release currently in VDT test cycle will eliminate this completely).

* There will be one data-collection outage of about 20 minutes, with a shorter
outage in reporting as services are shuffled between highly-available servers and the reporting services are upgraded.

* There will be another outage in data collection of much longer duration as
collector services are upgraded. Because a DB schema upgrade is involved, this could be several hours in duration. During this period, reporting services will be available but data will of course be stale.

* When all collectors upgrades are complete, data collection will resume.

* During any data collection outage, data are retained on probes and re-sent when collector service resumes.

* At some point during this period, the legacy redirector service which has up to now redirected probe data sent to obsolete addresses and port numbers, will be deactivated. The upcoming demise of this service has been announced previously.


Thanks for your help and time,

Chris Green

The GOC will upgrade the following services beginning at Tuesday, July 13th, 2010 at 14:00 UTC. The GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered.

MyOSG 1.22 (https://myosg.grid.iu.edu)
ITB version is now available for testing at https://myosg-itb.grid.iu.edu ; we encourage users to test this service before the production release.

Release Notes:

* Updated the way expired status was displayed on RSV status map.
* Made a native iGoogle wrapper in order to fix iGoogle UWA issue [MyOSG-64]
* Fixed the style issues for mobile content [MyOSG-65]
* On resource group / summary XML and for OIM Hierarchy information, fixed the issue where facility / site information was not output correctly. Also added ID elements (No registered XML)
* Minor cosmetic changes & bug fixes


GOC Ticket 1.22 (https://ticket.grid.iu.edu)
ITB version is now available for testing at https://ticket-itb.grid.iu.edu ; we encourage users to test this service before the production release.

Release Notes:

* Fixed the bug where Footprints encoded VO names weren't correctly handled by resource issue submitter.
* (For GIP validator) Added SAM-BDII to top level BDII testing [MyOSG-70]
* Minor cosmetic changes

GOC Ticket Synchronizer 1.8

Release Notes:

* Added capability to receive test trigger (for GOC service monitoring)
* Added more debug logs.

A new release of the CA certificates is available at
http://software.grid.iu.edu/pacman/cadist/.

This is version 1.15a and uses IGTF 1.36 as the basis.

Tarball Version: 1.15a
RPM Version: 1.15a-0

Changes:
===== Version 1.15a =================
Built 29 Jun 2010
IGTF 1.36 - current hash format (openssl 0.9x)
Updated relative to 1.13:
8a661490 root certificate for PLGrid with corrected SAN extension (PL)
ff94d436 root certificate for SRCE with new extensions and life time (HR)
1f3834d0 root certificate for ROSA with new AKI extension and serial (RO)

Removed relative to 1.13:
e1fce4e9 FNAL_KCA obsolete CA from experimental area (US)

Updated format of INDEX.txt and INDEX.html files to be consistent
with the format with the new IGTF layout coming in a future release.

OSG 1.2.11 Update Notification

Date: July 1, 2010

Affected Components
This update affects all OSG installations.

Summary

This update replaces Java 5 with Java 6 because Java 5 is past its end of life and no longer has security updates. This affects all software in the OSG software stack that uses Java. In addition, we have updated to the latest version of Java 6, 1.6.0_20.

This release updates several software components to new versions, see the complete list below.

* Java
* Java software has been altered to use Java 6 instead of Java 5
* osg-version


Issues Fixed
The default for Java software has been altered to use the Java 6 VM. In addition, Java 6 has been updated to the latest Sun Java release which has some bug and security fixes.

Update Instructions
Update instructions can be found on the OSG TWiki under the OSG 1.2.11 update instructions: https://twiki.grid.iu.edu/bin/view/ReleaseDocumentation/OSG12UpdateInstructions.

Additional Information
The release notes for the VDT 2.0.0p18 release underlying this release can be found here: http://vdt.cs.wisc.edu/releases/2.0.0/release-p18.html.

The GOC will upgrade the following services beginning at Tuesday, June 22nd 2010 at 14:00 UTC. The GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered.

OSG TWiki (https://twiki.grid.iu.edu)
ITB version is now available for testing at https://twiki-test.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Added PDF Generator plugin (GenPDFAddOn)

OIM 2.21 (https://oim.grid.iu.edu)
ITB version is now available for testing at https://oim-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Removed indentation for vo form / science vo info section
* Split the field of science list into 3 columns
* Patched bug that caused null URL to be displayed on VO form

MyOSG 1.21 (https://myosg.grid.iu.edu)
ITB version is now available for testing at https://myosg-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Fixed hidden service filter bug
* Implemented initial version of Misc/Operational Status Page.
* Updated OIM hierarchy indicator for resource group
* RSV Status Map: Updated logic so that non-reporting site, or site that has the latest resource status change older than N days will be treated as "Non Reporting". Added new information to display to display such sites with "NR" icons.
* RSV Status Map: Updated the map bubble style to be more inline with rest of MyOSG. Also added some verbiages to make it easier to understand why no resource status is displayed
* RSV Status Map: Updated the default URLs related to RSV status map so that "show non reporting site" check mark is checked by default.
* RSV Status Map: Set the default configuration parameter for "expired status change" to be 30 days.
* RSV Status Map: Added legend and link to a page explaining status calculation method.
* Made it easier to understand resource group / resource, site entities since this view is not exposed via display.grid.
* Other minor cosmetic changes and minor bug fixes.


GOC-TX
Release Notes:

* Moving internal synchronization table to data1/2.grid.iu.edu


GOC Ticket 1.21 (https://ticket.grid.iu.edu)
ITB version is now available for testing at https://ticket-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Released new version of ticket navigator (switched /navigator2 to /navigator and renamed original /navigator to /navigatorold)
* Updated the application icon and favicon (from tea cup to an orange tag)
* Fixed the bug where phone number didn't get populated (patched on production)

The GOC will upgrade the following services beginning at Tuesday, June 22nd 2010 at 14:00 UTC. The GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered.

OSG TWiki (https://twiki.grid.iu.edu)
ITB version is now available for testing at https://twiki-test.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Added PDF Generator plugin (GenPDFAddOn)

OIM 2.21 (https://oim.grid.iu.edu)
ITB version is now available for testing at https://oim-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Removed indentation for vo form / science vo info section
* Split the field of science list into 3 columns
* Patched bug that caused null URL to be displayed on VO form

MyOSG 1.21 (https://myosg.grid.iu.edu)
ITB version is now available for testing at https://myosg-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Fixed hidden service filter bug
* Implemented initial version of Misc/Operational Status Page.
* Updated OIM hierarchy indicator for resource group
* RSV Status Map: Updated logic so that non-reporting site, or site that has the latest resource status change older than N days will be treated as "Non Reporting". Added new information to display to display such sites with "NR" icons.
* RSV Status Map: Updated the map bubble style to be more inline with rest of MyOSG. Also added some verbiages to make it easier to understand why no resource status is displayed
* RSV Status Map: Updated the default URLs related to RSV status map so that "show non reporting site" check mark is checked by default.
* RSV Status Map: Set the default configuration parameter for "expired status change" to be 30 days.
* RSV Status Map: Added legend and link to a page explaining status calculation method.
* Made it easier to understand resource group / resource, site entities since this view is not exposed via display.grid.
* Other minor cosmetic changes and minor bug fixes.


GOC-TX
Release Notes:

* Moving internal synchronization table to data1/2.grid.iu.edu


GOC Ticket 1.21 (https://ticket.grid.iu.edu)
ITB version is now available for testing at https://ticket-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Released new version of ticket navigator (switched /navigator2 to /navigator and renamed original /navigator to /navigatorold)
* Updated the application icon and favicon (from tea cup to an orange tag)
* Fixed the bug where phone number didn't get populated (patched on production)

From the VDT Team:

There will be a power outage affecting VDT services on Saturday, June 12th due to upgrades of utilities in our building.

We expect it to begin around 8:30am Central US time and last until mid-afternoon on Saturday. It will affect:

* The VDT web site at vdt.cs.wisc.edu
* The VDT software caches (also hosted at vdt.cs.wisc.edu)
* The VDT ticket system (vdt-support@opensciencegrid.org and crt.cs.wisc.edu)

We apologize for the downtime and hope it doesn't cause any serious inconveniences for you.

-alain

OSG Operations and Integration are pleased to announce the release of OSG version 1.2.10.

This update fixes several minor bugs in software found in the OSG software stack and adds some new functionality to xrootd to support ATLAS and Tier3 requirements.

This is an update for several of the components in the OSG software stack. The changes are primarily to provide xrootd changes requested by ATLAS and as well as to correct a few minor issues. This update is recommended mainly for admins interested in the new features present in the xrootd update.
Components updated
This release updates several software components to new versions, see the complete list below.
* Xrootd
* Bestman, SRM-Client-LBNL, and SRM-Tester-LBNL 2.2.1.3.12
* MyProxy and GSIOpenSSH 5.1
* vdt-ca-manage
* Apache
* osg-version

Please see the VDT release notes for more details: http://vdt.cs.wisc.edu/releases/2.0.0/release-p17.html

Update instructions can be found on the OSG twiki under the OSG 1.2. update instructions: https://twiki.grid.iu.edu/bin/view/ReleaseDocumentation/OSG12UpdateInstructions

The GOC will upgrade the following services beginning at Tuesday, June 8th 2010 at 14:00 UTC. The GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered.
BDII (ldap://is.grid.iu.edu:{2170,2180})

ITB servers are running the latest CEMon collector; the BDIIs on the ITB servers are now available for testing at ldap://is-itb.grid.iu.edu:2170 (OSG BDII) and ldap://is-itb.grid.iu.edu:2180 (WLCG Interop BDII); we encourage users to test this service before the production release.

Release Notes:

* Upgrade CEMon collector to latest available production release version.

OIM 2.20 (https://oim.grid.iu.edu)
ITB version is now available for testing at https://oim-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Modified VO registration/edit forms to allow pure resource provider VOs to be registered; number of required fields for such VOs is smaller. (Related: https://ticket.grid.iu.edu/goc/viewer?id=8417)
* Modified ordering of type of contacts shown on resource, VO, SC display pages to be more intuitive
* Added filters to prevent OIM registrations from sending notifications to various contacts in debug mode.
* Updated jQuery/jQuery-UI libraries to the latest version.


MyOSG 1.20 (https://myosg.grid.iu.edu)
ITB version is now available for testing at https://myosg-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Added resource id / group id to various XMLs that were missing those values [JIRA ticket MYOSG-58] - GOC will notify registered XML users separately.

* Updated the main menu so that it will show the information to display as hover menu with screenshots [MYOSG-59]
* Changed the formatting for enumerated items like rgsummary / supported vo, vosummary / member resource
* Added SC summary / supported sites (No registered XML users at this time)
* Upgraded to jquery-ui 1.8.1 (which comes with jquery 1.4.2)


GOC-TX Ticket Exchange/Sync System 1.7 (tx.grid.iu.edu)
The ITB TX server has been functioning properly.

Release Notes:

* Updated cacerts file due to apache host certificate update on ticket.grid.iu.edu
* Minor code clean up & further troubleshooting code added to the initial Remedy SOAP interface.

GOC Ticket 1.20 (https://ticket.grid.iu.edu)
ITB version is now available for testing at https://ticket-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:

* Implemented /navigator2 - this will replace /navigator and /mytickets in the coming weeks.
* Reorganized ticket viewer for non-editors and added description update field along with current CC editor. [GOCTICKET-39]
* Updated to the latest jQuery / jQuery-UI libs.
* Other internal code changes.

Access via certificate to the OSG DocDB has been restored. We are
working on diagnosing the problem and apologize for the inconvenience as
the service was unavailable.

OSG DocDB Administrators

The GOC will upgrade the following services beginning at Tuesday, May 25 2010 at 14:00 UTC.

Special Note about short expected intermittent outages

A short intermittent outage of (~10 minutes) is expected for all the services listed below while the GOC adjusts the virtual machine settings one VM host at a time; For example, myosg2 might be down for 10 minutes while myosg1 is still available for anyone trying to access myosg.grid.iu.edu. Additionally, the GOC reserves four hours (14:00 - 18:00 UTC) in the unlikely event that unexpected problems are encountered.

Update 2010-05-24: The GOC will also restart the NSCD daemon with an updated configuration on the BDII servers is1 and is2 during this maintenance. This is expected to be completely transparent to the outside world, and users of the BDII should not experience any problems.

OIM  2.19 (https://oim.grid.iu.edu)

ITB version is now available for testing at https://oim-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:
* Added direct link to register a new vo, sc, or resource on the home page.
* Converted descriptive text to tooltips on homepage.
* Added tooltips on VO page (Expect more of this in the future!)

Patched since last release:
* Fixed an issue which caused a null pointer exception when an empty Log ID was parsed by a specific Log function.
* Fixed authorization bug in Contact and ProfileEdit Servlets.

MyOSG 1.19 (https://myosg.grid.iu.edu)

ITB version is now available for testing at https://myosg-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:
* Added Resource ID to ResourceGroup / Current RSV Status XML (URL that starts with /rgcurrentstatus); NOTE: Registered XML users have been notified.

GOC-TX Ticket Exchange/Sync System 1.6 (tx.grid.iu.edu)

The ITB TX server has been functioning properly.

Release Notes:
* Switched the order of metadata / comment update on RT accessor so that when RT sends an update, the metadata shown on it has the latest information.
* Added logic for BNL so that it will use comment action instead of correspondence if ticket status is going to be resolved in order to avoid re-opening of the ticket due to ticket update (a necessary change due to metadata / comment reorder)
* Update GOC-TX so that if GGUS's ticket status is currently "verified" and if the new status is "solved", then GOC-TX will not do the update. We do something similar thing for RT already - we need to have this logic because the concept of "verified" status currently exist only in GGUS.
* Added code to append custom field information for RT during ticket update.
* Added CF.{VO Name} for GOC > RT conversion.
* Updating Associate RG name to "Resource Group Name" for GOC>BNL converter

GOC Ticket 1.19 (https://ticket.grid.iu.edu)

ITB version is now available for testing at https://ticket-itb.grid.iu.edu; we encourage users to test this service before the production release.

Release Notes:
* Made Ticket Viewer to show priority tags when ticket has higher priority
* [For GOC Staff only] On Myticket page, changed the table header to reflect that fact that it includes CC-ed ticket

The OSG TWiki experienced a second brief outage while administrators were
investigating reported service slowness. The TWiki was restarted as
soon as alarms were received and the recorded downtime was approximately
30 minutes.

The OSG TWiki experienced a brief outage while administrators were
investigating reported service slowness. The TWiki was restarted as
soon as alarms were received and the recorded downtime was less than
10 minutes.